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Preserved Florals Return Policy:
 

Thank you for choosing our preserved florals to add a touch of timeless beauty to your space. We take great care in crafting and packaging our preserved florals to ensure they arrive in pristine condition. Please read our return policy carefully before making a purchase.
 

1. Damaged Items:

  • We understand that accidents can happen during transit. In the unfortunate event that your preserved florals arrive damaged, please contact us within 48 hours of receiving your order.

  • To report damage, please provide clear photographs of the damaged items, as well as the packaging they arrived in. This will help us assess the issue and take appropriate action.

2. Return Authorization:

  • Returns will only be accepted for damaged items. To initiate a return, please email our customer service team at hello@hugme.live within 48 hours of receiving your order.

  • Our customer service team will provide you with a Return Authorization (RA) number and further instructions on how to return the damaged items.

3. Sales Final for Non-Damaged Items:

  • Unless the preserved florals arrive damaged, all sales are considered final. We are unable to accept returns or offer refunds for non-damaged items due to the nature of our preserved florals.

4. Seasonal Availability:

  • Please note that our preserved florals are subject to slight changes due to seasonal availability. While we strive to maintain the integrity of our designs, variations may occur based on the availability of specific flowers and foliage. We appreciate your understanding in this regard.

5. Refund Process:

  • Upon receiving your returned items and verifying the damage, we will process a refund for the damaged items, excluding shipping charges.

  • Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to reflect in your account.

6. Packaging for Returns:

  • When returning damaged items, please ensure they are securely packaged to prevent further damage during transit. We recommend using the original packaging if possible.

  • Include the RA number provided by our customer service team on the outside of the package.

7. Contact Information:

  • For any questions or concerns regarding your order, the return process, or variations due to seasonal availability, please contact our customer service team at hello@hugme.live
     

Note: We reserve the right to refuse returns that do not comply with the above guidelines or that are outside the 48-hour reporting window for damaged items.

Thank you for your understanding and cooperation. We appreciate your trust in our preserved florals, and we are committed to providing you with a positive shopping experience.

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